Terms & Conditions
1. Application and Definitions
1.1 These Terms and Conditions apply to any Client related service initiated by MCGlobe as requested by the Client or as otherwise set out in an Agreement incorporating these Terms and Conditions.
1.2 These Terms and Conditions are effective from January 1st, 2026, for all Services offered by MCGlobe. Regarding ongoing Services, these are to be comprehended by previous agreements accepted by both parties.
1.3 Ther date of any amendments to these Terms and Conditions will be stated above.
1.4 By requesting the Services offered by MCGlobe, the Client acknowledges, confirms and accepts to be bound by these Terms and Conditions. The Client warrants that they have read, understood and accepted these Terms and Conditions before accepting an offer offered by MCGlobe.
1.5 Should the Client not accept a clause or part of a clause, the Client will need to notify MCGlobe in writing. The Client and MCGlobe will then enter a dialogue to agree upon terms and conditions both parties can accept. The terms and conditions which both parties agree upon must be in writing and the acceptance hereof also.
In these terms and conditions:
1.5.1 Should any clause or part of a clause found to be void or unenforceable by the Singapore International Commercial Court, the remainder of these Terms and Conditions and clauses shall remain unaffected unless ruled otherwise.
1.6 In these terms and conditions:
“All-in quote” means a consolidated quote offered by MCGlobe which consolidates all the services requested by the Client.
“Agreement” means an offer by MCGlobe and acceptance by the Client. Any agreed Agreement implies these Terms and Conditions.
“Company” means MCGlobe Pte. Ltd. and all related entities to MCGlobe Pte. Ltd., hereinafter referred to as MCGlobe.
“Client” means any Person for whom MCGlobe agrees to arrange or provide a service for or will cooperate with to arrange or provide a service.
“Customs clearance” means the process by which goods and shipments are officially approved by a country’s customs authority to enter or exit its borders.
“Exporter of Record” hereafter EOR. EOR is the Person responsible for ensuring that exported goods comply with all customs and legal requirements of the country of export.
“Force Majeure” means an event which are unforeseen and an unpredictable circumstance which causes a contracting party will not be able to fulfill its obligation to the other contracting party despite precautions have been taken.
“Freight forwarding” is the process of which a Person coordinates and organizes the movement of Goods.
“Gross Negligence” means the lack of slight diligence or care or a conscious, voluntary act or omission in reckless disregard of a legal duty.
“Importer of Record”, hereafter IOR. IOR is the Person responsible for ensuring that imported goods comply with all customs and legal requirements of the country of import.
“Goods” means the cargo which the Client has requested a transportation from one location to another.
“Person” includes a corporation, an individual or other legal entity.
“Services” includes all services which MCGlobe may be able to provide or arrange, among others; IOR services, Customs clearance services, freight forwarding, warehousing services, and etcetera. Regardless of listed by these Terms and Conditions.
“Shipment” means the act of sending Goods.
"Subcontractors" means the Person who undertakes some of or all the Services on behalf of MCGlobe.
“Quote” means the offer MCGlobe presents when receiving a request from a Client regarding a Service.
2. Services offered by MCGlobe:
2.1 MCGlobe offers a range of international logistics services. These services are listed below and are not exhaustive:
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IOR services
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EOR services
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Customs clearance services
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Freight forwarding
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Transportation by air, land or ocean
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Warehousing services
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Consultation regarding shipping of Goods
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IT related services such as sourcing, data destruction and maintenance
3. Duration and Termination
3.1 Where the Services are provided or arranged by MCGlobe, this Clause 3.1 shall apply;
(a) These terms shall be considered an Agreement that shall be effective from the date of acceptance by the Client and shall automatically terminate when the agreed work according to the Agreement has finished and payment for the Services has been made.
(b) Either party may terminate the Agreement for Services, when it relates to these Terms and Conditions, by giving thirty (30) days written notice to the other party.
(c) In the Terms and Conditions set out in clause 6.2 of these Terms and Conditions, the Client and MCGlobe shall enter discussions to resolve the payment dispute. If a resolution is not reached within thirty (30) days from the Client’s written justification, MCGlobe shall retain all rights under the Agreement, including but not limited to the immediate termination of the Agreement.
(d) Termination will be without prejudice to any accrued rights, liabilities or obligations of the Client or MCGlobe. Any pre-existing requests for Services, fully or partially performed or existing at the date of termination shall nevertheless continue in full force and effect. Termination shall otherwise not affect the parties’ rights and obligations to fulfill the ongoing Agreement.
3.2 If the Client by willful misconduct or Gross Negligence does not comply with these Terms and Conditions, MCGlobe may terminate the Agreement with immediate effect without any liability.
4. Client Warranties, Obligations and Indemnities
4.1 The Client must provide or acquire all declarations, documents, etc. required or requested to accommodate the Service request so that MCGlobe can:
(a) prepare and submit customs entries, export and import declarations, applications, security filings customs, and all other required documentation; and
(b) undertake the Services in full conformity with applicable law.
4.2 The Client shall ensure that the Client information is provided in a timely manner and represents, warrants and undertakes the documentation is accurate and complete. The Client shall have an affirmative and non-delegable duty to disclose all information required in the provision of the Services. If the Client fails to comply with this Clause 4.2, MCGlobe shall use its commercially reasonable judgement and shall not be considered to have actual or constructive knowledge of the true circumstances to which such inaccurate, incomplete, or omitted information or document pertains.
4.3 The Client must review all documents prepared by MCGlobe in relation to the required Services and shall immediately advise MCGlobe of any errors, discrepancies, inaccuracies or omissions on any documents or declarations, etc. made on behalf of the Client. In addition, the Client warrants that all documents, declarations, etc. are accurate and complete. The Client also warrants they will be responsible for any additional or related measures or procedures required for the Services to be completed, including the proper discharge of transit procedures and providing proof of delivery if needed for fiscal authorities.
4.4 The Client warrants and undertakes the following:
(a) the Goods are wrapped, packed, labelled and ready for transportation, storage and customs clearance. Otherwise, the Client must enlighten MCGlobe hereof, so MCGlobe has the opportunity to do so.
(b) the Goods do not include any prohibited Goods according to applicable law, and
(c) any payment, transaction or anything else related to the Services administered by MCGlobe will or might expose MCGlobe or related parties to sanctions or any other non-compliance with an applicable law.
4.5 The Client shall indemnify MCGlobe and related parties of all costs (including legal costs), expenses, claims, losses, liabilities, orders, awards, fines, proceedings, judgments, that may have incurred or suffered because of or in relation to any of the following:
(a) any breach of obligations and warrants by the Client under clause 4.
(b) MCGlobe becoming liable to any other party, including but not limited to customs authority or other governmental authority, or additional costs incurred because of MCGlobe performing the Services requested by the Client. The confiscation or detention of Goods by customs authority or other governmental authority shall not affect or diminish the Client’s indemnity to MCGlobe.
4.6 At no time the Client may hinder or delay any lawful access, request, inspection or the serving of documents, warrants, affidavits or subpoenas in any circumstance.
5. Charges and fees
5.1 MCGlobe may offer a quote which contains a break down or an all-in price for the Service.
5.2 All-in quotes can include among others, airfreight, customs clearance, handling, delivery, and any other necessary services.
5.3 All charges will be clearly outlined and agreed upon in advance to the extent possible. In event of need for adjustments in case of unforeseen circumstances such as changes in regulatory fees, taxes, or market conditions, the Client must be informed in timely manners. MCGlobe reserves the right to adjust charges in line with such changes, with timely notification provided to the Client.
5.4 Unless specified otherwise, MCGlobe may at any time increase the charges to reflect any increase in the cost to MCGlobe of providing the Services which results from:
(a) any change in the Subcontractors', and etc. rates, or
(b) any change in the manner or rate of taxation, any applicable law or other regulatory requirements or the interpretation thereof which results in changes in MCGlobe’s cost of providing the Services.
6. Payment
6.1 MCGlobe’s fees for Services rendered by the invoice shall be in accordance with the quote which the Client has accepted. All fees are exclusive taxes, duties and government charges unless specified otherwise.
6.2 The Client shall pay all invoices in full without any set-off, counterclaim, restriction, condition, deduction or withholding whatsoever within the number of days agreed between MCGlobe and the Client, or as set out on the relevant invoice.
6.3 If the Client, in good faith, disagrees on reasonable grounds with the amount of, or any amounts within, any invoice submitted by MCGlobe, then the Client shall:
(a) pay the amount of the invoice, in accordance with clause 6.1 of these Terms and Conditions; and
(b) provide written justification for disputing the remaining invoiced amount within the number of days agreed between MCGlobe and the Client or as set out on the relevant invoice.
6.4 The Client shall be solely liable for all customs duty, VAT, anti-dumping duty, countervailing duty or any other taxes, duties, charges or levies which may apply to the Goods whether actual or potential, or whether charged to MCGlobe or the Client. Unless otherwise agreed in writing, all such taxes, duties, charges or levies incurred or likely to be incurred by MCGlobe in the provision of the Services shall:
(a) be prepaid by the Client on first written demand; or if pre-payment is not requested by MCGlobe,
(b) The Client shall be liable for any additional costs, penalties, demurrage, storage, etc., and other incidental expenses arising from delays not caused by MCGlobe.
(c) The Client shall reimburse MCGlobe for such customs duties or charges within five (5) days of receipt of the relevant invoice.
6.5 MCGlobe shall be entitled to continue to invoice, and the Client shall be obliged to make payment of any charges and fees accrued during the exercise of any lien. MCGlobe reserves the right to move any Goods which it holds under lien to alternative storage, provided it shall use reasonable endeavors to keep the Goods safe.
6.6 If the Client does not make payment within the specified time frame of the invoice, MCGlobe are entitled to charge a fee. MCGlobe will charge an interest of 1,25 % of the invoice amount p.a. This interest is payable on the date after the outstanding sum is due until and including the date on which the outstanding sum is paid.
6.7 If the Client for some reason does not make payment within the specified time frame of the invoice it may result in suspension of Services offered by MCGlobe.
6.8 Any credit given to the Client shall be agreed upon before collaborating. During the onboarding of the Client, a Credit Application must be submitted and approved by MCGlobe. The Credit Application Form will contain all invoice information.
7. Confidentiality
7.1 All information or data provided or obtained in connection with the request or provision of the Services remain confidential and may not be disclosed to any third party without the prior consent of either MCGlobe or the Client. MCGlobe and the Client shall use their best endeavors to ensure that information or data will not be disclosed to any third party by any of their Subcontractors, employees or agents, etc.
7.2 All information and data provided by a party is and shall remain the property of that Person.
7.3 Clause 7.1 does not apply to information or data which has already been published or is public knowledge.
8. Compliance
8.1 MCGlobe and the Client each represent and undertake when requesting or performing the Services, it and all its affiliates, directors, officers, stakeholders or sub-contractors, etc. will comply with all applicable laws, including but not limited to rules, regulations, anti-corruption, competition law and foreign trade controls.
8.2 For the purpose of compliance with clause 8.1,
(a) either MCGlobe or the Client will give promise to or attempt to give or approve the giving of anything of value to any Person for illegal purposes or for improperly obtaining or retaining business.
(b) Neither MCGlobe nor the Client may deal or cause other parties to deal with any Person, entity or country prohibited by foreign trade controls, sanctioned by United Nations or Singapore or which could otherwise damage the other party’s commercial or other reputation interests.
(c) Furthermore, MCGlobe is not responsible and without any liability if the Client are shipping their Goods from a county not sanctioned by United Nations or Singapore into a country sanctioned by United Nations or Singapore.
8.3 If either MCGlobe or the Client materially breaches any of their obligations or representations in this Clause 8, the other party may terminate any Agreement with immediate effect and without liability.
9. Additional Agreement Terms
9.1 Any additional terms to the Agreement or amendments of any kind related to the Services offered by MCGlobe to be given by MCGlobe or the Client must be in writing and may be sent by email to the other party for approval.
9.2 All verbal agreements, warranty, statements, etc. must always be set down in writing, so both or all parties may agree upon this.
10. Liability
10.1 The Client shall be liable for any additional costs, penalties, demurrage, storage, delays, losses, damages, etc., and other incidental expenses which arise from or in connection with the request for Services offered by MCGlobe, unless such liability arises because of Gross Negligence or willful misconduct by MCGlobe. MCGlobe’s liability arising from or in connection with the Goods shall be limited and determined in accordance with Singapore Law.
10.2 Without prejudice to the generality of clause 10.1, whether MCGlobe’s provision of the Services is prevented or delayed by any act or omission by the Client or failure by the Client to perform any relevant obligation:
(a) MCGlobe shall not be liable for any costs or losses sustained or incurred by MCGlobe arising directly or indirectly from the Client default; and
(b) The Client shall reimburse MCGlobe on first written demand for any costs or losses sustained or incurred by MCGlobe arising directly or indirectly from Client default.
10.3 Except as provided and subject to the limitations in this clause 10, if loss, damage, expense or delay occurs during MCGlobe’s provision of the Services, MCGlobe assumes no liability as a carrier and is not to be held responsible for any loss, damage, expense or delay to the Goods. When MCGlobe carries, stores or otherwise physically handles the Goods, it does so subject to the limitation of liability set forth in this clause 10.
10.4 Notwithstanding any other provision in these Terms and Conditions, MCGlobe’s liability to the Client shall be limited as follows:
(a) MCGlobe's maximum liability to the Client for all matters arising out of or in connection with the Services shall be limited to the lesser of the invoice value of the Goods.
10.5 MCGlobe shall be discharged from all liability unless:
(a) a notice of any claim is received in writing by MCGlobe within fourteen (14) days following the date of the event giving rise to the claim, save where the Client can show it was impossible to comply with this time frame and the claim has been made as soon as it was reasonably possible for the Client to do so; and
(b) legal proceedings are commenced in accordance with clause 12 of these Terms and Conditions within six (6) months after the date specified in clause 10.5, litra a.
10.6 MCGlobe shall not be liable for any damage, loss or delay to the Goods when these are in custody, possession or control of Sub-contractors or agents, etc. of the Client or any third party.
10.7 MCGlobe shall not be liable for any loss, damage or delays, etc. caused by:
(a) Force Majeure.
(b) Acts of God, war, strikes.
(c) Customs inspections or government actions.
11. Insurance
11.1 The Client is recommended by MCGlobe to obtain insurance for Goods in transit.
11.2 MCGlobe does not provide insurance as part of the Services offered, unless requested in writing by the Client and confirmed by both parties.
12. Governing Law and Jurisdiction
12.1 These Terms and Conditions and any agreement incorporating these Terms and Conditions, and any non-contractual matters arising in connection herewith must be governed by and interpreted in accordance with Singapore law.
12.2 All contractual or non-contractual disputes arising out of or in connection with these Terms and Conditions or any agreement incorporating these Terms and Conditions shall be determined by Singapore International Commercial Court, to the exclusion of the jurisdiction of the courts of any other country. Alternatively, and at MCGlobe’s sole option, MCGlobe may commence proceedings against the Client at any other court of competent jurisdiction.
